1. Supplier and website
This service is offered by Washd through https://washd-my-86c6d.web.app. The email address is washdmy@gmail.com and the telephone/WhatsApp number is 017-649 4749.
Current service area: Selected residential buildings in Kuala Lumpur.
2. Main features and full prices
The current membership plans are:
- Starter — RM 109 per month: 5kg wash-fold bag once a week
- Active — RM 199 per month: 5kg wash-fold bag twice a week
- Professional — RM 259 per month: 7kg bag + 4 pressed shirts, once a week
- Executive — RM 299 per month: 7kg bag + 7 pressed shirts, once a week
Optional monthly add-ons:
- 4 extra pressed shirts — RM 30 per month
- One extra 5kg bag — RM 18 per month
- Fragrance-free care — RM 12 per month
- Priority 24-hour return — RM 35 per month
Displayed prices include collection and return at the confirmed building collection point. The complete total for the selected plan and add-ons, including any applicable tax or other charge, is displayed before payment is confirmed. No additional charge will be imposed without your agreement.
3. Payment method and timing
Payment is made in Malaysian Ringgit through secure Stripe-hosted checkout using a card or another payment method displayed by Stripe. The plan and selected add-ons recur monthly until cancelled. Washd does not store the complete card number.
4. Supply of the service
Bags are dropped by 9:30am on the confirmed building route day and are normally ready at 5:30pm two days later: Monday to Wednesday or Wednesday to Friday. Your building-specific schedule is confirmed before service starts. Material delays will be communicated.
5. Terms, cancellation and corrections
Read the Service Terms before payment. You can change the plan and add-ons or return from Stripe before confirming payment. After an order is made, contact Washd promptly to correct an error. Cancellation requires at least two weeks’ notice before the next service period.
6. Acknowledgement and records
A successful payment is acknowledged on screen, in the Washd account and through the Stripe transaction/receipt record. Washd retains electronic trade transaction records for at least three years where required by law.
7. Complaints and remedies
Send a complaint or correction request to washdmy@gmail.com or WhatsApp 017-649 4749. If a service is not reasonably fit or is not supplied as offered, Washd will investigate and provide a fair remedy according to the circumstances and applicable law. See the Washd Care Guarantee.
8. Care and safety
Washd follows care labels and reasonable professional garment-care practices. Hazardous, contaminated, illegal or unsuitable items must not be included. Where a competent authority specifies a safety or health standard applicable to the service, Washd will follow it.